Vodafone. Scumfucking inbred dropkicks.

[White trash]

Likewise.

$20 every four-five months for the amount of txt I make.

You need to find some firends mate.....

[Paul Brislen]

Hi all, Gubb if you email me your details I'll chase them up and find out what's going on. That kind of response to a straight forward issue isn't acceptable even if the system isn't working properly. You shouldn't have to put up with it and I sure as hell won't.

Drop me a line

Cheers

Paul Brislen
Vodafone External Communications Manager

[RantyDave]

Paul, did you show up on KB purely to sort Gubb's cellphone out?

Holy shit, man. Next time I have a problem with Vodafone I'll write it on the back of the bathroom door and expect you round by morning

Dave

Edit: BTW, there's no Vodafone access in Breaker Bay (Welly). About once a month I offer my Telecom phone to someone standing outside looking confused/annoyed at their Vodafone mobile. Now, we're all stinking yuppies over here and would like to buy iPhones so, ummm, chop chop?

[RantyDave]

In other news: have you tried getting the numbers off Vodafone (after all, it is on your bill) and calling them to explain that some retard mate stole your phone? And that it's one of, like, five guys that stole it? And now we're using you, YES YOU!! to track him down and have him killed?

Dave

[vtec]

In Australia Vodafone give you $160 credit to be used in a month for $29 on their prepay system. Makes landlines obsolete. Here, due to the fact that the only competition is telecom (can't really be called competition though) the populatlion is paying effectively nearly 5 times as much for cell phone services. NZ is getting raped both by foreign and local companies.

Cheese and milk is about 40% cheaper than here, and a lot of it comes from here.

[Zimsar10]

dont forget they also charge a dollar everytime you call
wherever you go you will always get problems

The $1 charge is ONLY for Pre-Pay Customers, not On Account & it has been introduced for this reason/s:

Increasingly our customers are shopping for and servicing their mobile
accounts online. Convenience is the key benefit driving this change. To
meet our customer's expectations we are driving our business online,
enabling our customers to interact with us via the web (as well as other
self service channels like TXT and IVR) 24/7, from anywhere in the
world. We are also creating exciting new mobile phone based self service
options.

This practice is common in other industries e.g. Airlines, Banking and
in other OpCo's around the world e.g. UK, Ireland, Netherlands, Hungary.

The vast majority of our Prepay customers already prefer to self serve,
with over 95% (14 million) transactions per month. We have and will
continue to invest millions in these self service channels, especially
in mobile online service as we meet customers' increasing demand for
online service, 24/7, anywhere in the world.

We have implemented a clear, simple and easy to understand policy of
charging $1 for all agent assisted service regardless of call reason or
duration. The $1 service charge covers only a fraction of the cost of
providing operator assisted service.

If in the past you had needed to contact Vodafone customer services to
advise of a network fault and the issue was not resolved, please let me
know what the issue was and any other information e.g. time / date issue
logged with CS and I will investigate on your behalf and confirm what
the problem was and what fix occurred to resolve the issue, if any.

I understand that there have been times that our systems have been
unavailable and I will be more than happy to look into this however I
will need specifics to be able to log a request with our technical team
to check further as the times you had given with your complaint is
general and I was not able to pin point what the problems were.

I hope these explainations answer the questions you have raised and
please feel free to contact me directly by replying to this email if you
would like to discuss this further.

My wife has a Pre Pay Mobile with Vodafone & as a result, I did make a Formal Complaint about this issue to Vodafone, in my case it was done over the phone, with me dictating the complaint to a very helpful CSR, their reply can be read above ^^^.

[Zimsar10]

Hi all, Gubb if you email me your details I'll chase them up and find out what's going on. That kind of response to a straight forward issue isn't acceptable even if the system isn't working properly. You shouldn't have to put up with it and I sure as hell won't.

Drop me a line

Cheers

Paul Brislen
Vodafone External Communications Manager

My god Paul, you are everywhere! It's Grant here, from the Vodafone Forums.

For those who are interested, yes, Vodafone have their own forums here:

http://forum.vodafone.co.nz/index.php?act=idx

Please bare in mind, the language used on these forums (abusive language) is not allowed & frankly I'm really surprised that this abuse appears to go unchecked by the Admins - it gives a really bad impression of bike riders for those people who view these forums (non-members) & those who have recently joined. I'm sure the rules of the forum state otherwise??

Whilst I appreciate things happen that do really annoy us, there is no need - in my honest opinion - to get all abusive about it, it just looks ghastly & puts people right off.

All of the above is my opinion & I'm sticking to it.

[Tank]

Gubb,

Count yourself lucky - one of our phones that was stolen in the UK - they ran up an amazing 7000 GBP in calls in 2 weeks (the person was on holiday and didnt know that the phone was stolen).

Vodafone didnt have any systems in place to note the extreme difference in call volume (her normal bill was about 130 GBP per month).

I didnt enjoy explaining that to my boss (kinda fucked that line of the budget for the month)

Please bare in mind, the language used on these forums (abusive language) is not allowed & frankly I'm really surprised that the language used at times on these forums, appears to go unchecked by the Admins - it gives a really bad impression of bike riders for those people who view these forums & who have recently joined.

I can see what you are saying - I just glance over what I don't like -= its no biggie. I actually find it refreshing that we don't have all the idiotic PC crap that so many forums put up with.

I guess its the audience also - Im sure a vegan wouldn't like a hunting forum, and a gay bloke wouldn't like big busted read head forums either (pm me for link). It seems that a lot of people who ride bikes are a little rough around the edges don't mind a bit of swearing, esp when its a rant.

I hope you can get past it (because it's not going to change), and enjoy for forum for what it is.

[jrandom]

I'm really surprised that this abuse appears to go unchecked by the Admins - it gives a really bad impression of bike riders for those people who view these forums (non-members) & those who have recently joined. I'm sure the rules of the forum state otherwise??

Most of us talk like that in real life too, y'know.



And no. The forum rules on Kiwi Biker do not prohibit the use of any sort of language. They simply prohibit abuse of other forum members. Gubb was well within his rights to phrase his rant the way he did.

[imdying]

Please bare in mind, the language used on these forums (abusive language) is not allowed & frankly I'm really surprised that this abuse appears to go unchecked by the Admins - it gives a really bad impression of bike riders for those people who view these forums (non-members) & those who have recently joined. I'm sure the rules of the forum state otherwise??

Basically, bikers aren't useless bitches like Vodafone are, and can handle a little profanity. If you don't like it, fuck off then. I'm so glad I dumped vodafone and all their useless call centre bitches

[firefighter]

Please bare in mind, the language used on these forums (abusive language) is not allowed & frankly I'm really surprised that this abuse appears to go unchecked by the Admins - it gives a really bad impression of bike riders for those people who view these forums (non-members) & those who have recently joined. I'm sure the rules of the forum state otherwise??

Whilst I appreciate things happen that do really annoy us, there is no need - in my honest opinion - to get all abusive about it, it just looks ghastly & puts people right off.

All of the above is my opinion & I'm sticking to it.

people use naughty words.......have you seen the movie South Park? You know how they go to war with Canada over some naughty words that Terrance and phillip use? YOU sound like that nagging red-headed woman that kicks it off....

Honestly, there's a billion other forums that control you just how it seems you would like to be controlled- like your homo vodascum forum, feel free to stay there.

P.S- Do you even ride or just thought you'd come in here and be a fag?

[Mully]

Miss Mully had a big problem with Vodafone cos they didn't want our money!! (I have a work phone, so I don't have to deal directly with the muppets....)

(bit of background, Miss Mully's mother is sick, at the time this happened, she was in the High Dependancy Unit at Auckland Hospital.)

Miss Mully decided to switch her prepay to a contract (she was spending enough to make it worthwile). Went online and found the plan she wanted (X minutes for X dollars, X text messages, etc) and signed up.

Go forward a month or so, they send us a bill. No problem, just go online with the credit card and pay the bill, right?

Fucking Wrong!!!!

Their system decided not to accept any of our credit cards. Oh how we chortled.

Once she (finally) gets through to them, they tell her that all the credit cards are all "tagged" to her prepay account (it's the same number, BTW) and that they can't (fucking won't) "untag" them to pay her bill.

This is despite the fact that she's used one of these cards to top-up her mum's prepay account.

So they start sending her text saying that she will be cut off if she doesn't pay the bill. She rings again to talk to a "supervisor" and explains the situation (again!!). Unfortunately, this supervisor was only made a supervisor because they drool down their shirts less than the other knuckle-dragging morons.

Again, nothing happens and she gets more texts that she will be cut off (I find it hard to believe Vodafone don't want our money this much).

In the end, it only got sorted because her work (which spends about $15K/month on mobile communications) is tendering and the person running the tender tells Vodafone that they will be removed from the tender if they don't sort it out, pronto.

So they finally pull their collective fingers out of their collective arses and (please, pretty please) take our money.

[Mully]

Whilst I appreciate things happen that do really annoy us, there is no need - in my honest opinion - to get all abusive about it, it just looks ghastly & puts people right off.

Wait. what??

When your company can sort out their terrible customer "service" issues, you can preach about how people talk about it.

Oh, who in the call centre got the award for "not shitting their pants" this week??

[phred]

In december I tried to pay my August bill for the 3rd time. Not only are they not helpful they do not like accepting cash, credit cards, or bank transfers. I had to provide a PIN that I never had and when I was unable to - because it doesn't exist - I was asked to guess it. The the moron got all sarcy becuase I got it wrong. My blood pressure is getting dangerously high now. Oh for some decent alternative - Telstra isnt it!

[Zimsar10]

Basically, bikers aren't useless bitches like Vodafone are, and can handle a little profanity. If you don't like it, fuck off then. I'm so glad I dumped vodafone and all their useless call centre bitches

Hey, it's just an opinion, there is no need take it down to a personal level. If you don't like my opinion, then how how about don't read it & don't share your worthless comments!