Fuk Nz Post Courier Service

[bobsmith]

yeah, nz post courier = courierpost = state owned, etc = CRAP
NZ courier .... slightly better service at times.....

It doesn't matter if they dropped it off and signed it off as delivered. If you didn't receive the goods it should still fall under insurance.

Don't let off until you get your money back.

[Beemer]

Unfortunately they are of the opinion that if no one is home and the parcel won't fit in the letterbox, they can leave it "in a safe place" - which is usually on the front or back doorstep. However, not everyone lives in a nice safe rural area like us so this could mean it is in full view of anyone walking past on the street. The only way to be safe is to pay the extra and go for signature required.

I sold a camera on Trade Me last week but the guy only wanted it posted to the South Island - I was a bit worried but it arrived safely two days later - was left on the doorstep too!

[bobsmith]

Unfortunately they are of the opinion that if no one is home and the parcel won't fit in the letterbox, they can leave it "in a safe place" - which is usually on the front or back doorstep. However, not everyone lives in a nice safe rural area like us so this could mean it is in full view of anyone walking past on the street. The only way to be safe is to pay the extra and go for signature required.

The problem is.... I am home a lot of mornings... and I often hear the courier literally drop the parcel onto my doorstep and I have to go out and get it. Never even knock on my door to see I'm home....

[Beemer]

The problem is.... I am home a lot of mornings... and I often hear the courier literally drop the parcel onto my doorstep and I have to go out and get it. Never even knock on my door to see I'm home....

I'd agree with you there. Our new RD driver is great, always knocks and waits, but I get the feeling some think if someone hasn't heard them arrive and come out by the time they get to the door, there's no one home so they can't be shagged wasting time knocking.

When we lived in town I would often hear a van, get up to see what it was and see the courier driving off. No parcel left, but a card in the box to say that no one was home and I would have to arrange re-delivery or pick it up myself. The problem with that is you have to wait for them to get back to the depot before you can collect the parcel.

[Kendog]

Unfortunately they are of the opinion that if no one is home and the parcel won't fit in the letterbox, they can leave it "in a safe place" - which is usually on the front or back doorstep. However, not everyone lives in a nice safe rural area like us so this could mean it is in full view of anyone walking past on the street. The only way to be safe is to pay the extra and go for signature required.

I sold a camera on Trade Me last week but the guy only wanted it posted to the South Island - I was a bit worried but it arrived safely two days later - was left on the doorstep too!

My mum sent me a present for Xmas, paid the extra to have it signature only delivered, and it was sitting in my mail box two days later.

I have had packages delivered up the road, clearly marked with my name and address on them, am currently waiting for something from the states that has taken over a month and still isn't here, but because it didn't have a tracking number, will probably never find it if it don't turn up... then again, that may not be NZ courier/post fault. Just pisses me off, feels like you can't trust anyone sometimes.
Rant over
Mrs KD.

[Indiana_Jones]

Speak of the devil, my goods from trademe just arrived.

PLAYING WITH THE BOYS!

-Indy

[Swoop]

Speak of the devil, my goods from trademe just arrived.-Indy

Cheers for the laugh Indy!!!

[Patrick]

Re my earlier post about Fair Go... just so happens there is an item on Fair Go tonight about exactly this sort of thing, where $2K worth of wetsuits went "walkabout"...

Might have some pointers, if not already covered on here...

[Indiana_Jones]

This is why I never buy expensive items online etc, or try to aviod to atleast. anything over $100, I'd rather goto a store and pay a little more, but at least I know I'm getting it

-Indy

[judecatmad]

Find out if the Commerce Commission is interested in this one and if not, take the courier company to disputes tribunal under the Fair Trading Act. And definitely get Fair Go and Consumer involved.... (the latter will only jump in if you're a member tho). If they are a member of a regulatory body, go to them too.

[Flyingpony]

At least all Couriers spot the 'Beware of Dog' sign on my gate ... there are a lot of other of people types like Donation Collectors, Mormons, etc, who don't spot the sign and simply enter,,, they run the risk of meeting Mr Dog who may or may not exist.

Unfortunately, the 'Beware of Dog' sign also means Couriers leave boxes clearly marked as fragile electrical items in the rain on the driveway ... duh. The smart drivers beep their van horn a dozen times and leave a 'Please Collect' note in the mail box if nobody comes out to collect the parcel off them.

[Flyingpony]

The problem with that is you have to wait for them to get back to the depot before you can collect the parcel.

And if you ring the depo straight away and tell them to tell the Courier to do a U-turn and come back,,, they have to wait till they arrive back at the depo,,, but all Couriers have some sort of means to contact their base depo ...

[Beemer]

And if you ring the depo straight away and tell them to tell the Courier to do a U-turn and come back,,, they have to wait till they arrive back at the depo,,, but all Couriers have some sort of means to contact their base depo ...

So true - must only work one way!

[Coyote]

Obviously it wasn't safe becaseu it was stolen, courier left parcel in view from street, or so he says. So the sender says ok i'd like to claim insurance. they say we will get back to you, fivve days later he calls, gets same person and gets "As no signature was given for parcel there is no insurance"

We only just got a parcel this morning from NZ post. It was one of my Dads bike models from america. The courier just ran to our door, literally dropped the parcel on the ground then ran off to his van. We were obviously home but he didn't bother to knock and get someones signature. If signatures are needed I would've thought they'd make an attempt to get one

EDIT: Only just read bobsmiths post and it sounds oddly similar to mine

[Maha]

[QUOTE=mikey;743611]I have a problem with NZ couriers

the courier is allowed to leave the parcel "somewhere safe" if no one is home.


I believe that is the case, i payed for, and had couriered up, at Neptune can. It was left at the front door, i could see it as i drove in the driveway. Used to be, that if no one was home they would leave a ''called'' card in the letterbox so you could go an pick it up, onus aint on them it now seems..