Str8 - that sucks. I was going to post what Zukin did, which is from www.consumer.co.nz - they have lots of info that is available without subscription.
You may also be interested in the disputes tribunal information here:
http://www.consumer.org.nz/topic.asp...nttype=summary
All free - good luck with your quest. Other KB member should perhaps look at setting you right - that's not what you expect from KB!
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