My dealings with Mt Eden Motorcycles! (Not all pleasant!)

[SwanTiger]

That's a bit harsh no? Obviously you've never done anything wrong before....lead us oh good and genius one and teach us the err of our ways, or sod off, your choice!

Blah Blah Blah, I don't give a shit, this is a public forum where if one can speak freely about the actions of a motorcycle company then I may speak freely about the actions of a motorcyclist.

And yes, I am a genius. Thanks.

I believe that people "let bad service happen to themselves". Yes, quote me on that. Communication is the key to success in all things to do with life. Socially I can't communicate for shit and I hate socialising with people (to a degree, and it shows), but when it comes to business I am comfortable.

Most people are the opposite to that.

Being clear on what you want and especially what you EXPECT in terms of time-frame, quality and price is very important.

It annoys me to see people bitch and moan like this, when the root cause of the matter is stupidity and highlights why this became such a big issue in the first place (at least in the original posters eyes).

Just my opinion, if you don't like it red rep me, no point in arguing about it.

[idleidolidyll]

I've seen it from the outside and from the inside as a long time rider and racer plus as a bike salesman and bike shop service dept insider.

frankly, EVERY bike shop will fuck up from time to time but the bullshit I've seen and heard from riders never ceases to amaze me.

the insurance lies are the best followed by warranty claim lies.

this conversation goes both ways boys and girls. finding a bike shop you like is a complicated relationship. It revolves around personalities and around the need for bike shops to make a profit or go out of business.

yep, i've seen the bullshit from both sides; there are liars and cheats on both sides and i ALWAYS take these discussions with a grain of salt knowing that there is usually much more to it than the one sided discussion we see here.

this whole relationship and personality thing is muddied even more by the specific agencies held by bike shops; you might be a fan of a particular brand but have a lousy relationship or personality clash with the dealer in your town. What to do? Likewise, the dealers too have problems with riders lying outright about relationship clashes, service issues, crash claims and warranty claims.

my advice? find a shop or two you like and establish a personal relationship with one or two of the staff members there. Ignore the staff that rub you up the wrong way and generally understand that what you read here is one sided and often bigotted.

[granma2]

I was looking for a 250 when i first got my learners. My partner was looking at trading in his bike at the same time.
So this means we were after two bikes.
You would think that when buying two bikes the shops would be keen to get your money.
We went to almost all the bike shops in central Auckland and the Shore. The worst was...yep...Mt Eden Motorcycles. They gave my partner the very worst quote, out of all the shops, for a trade in for his bike. He was quite insulted.
We have had lots of bikes,(both road and dirt) since then and have to say that Red Baron, Holeshots, Haldanes and AMP's where we have bought bikes from, have always been tops. Their sales ans service are always excellent.
I would suggest that although your bike is nice now...in a years time it will start packing up bigtime. After all it is a Hyosung, which has good reviews, but the components it is made with are crappy.
As far as a Harley goes....well steer clear of those too. Everytime we go out on a ride, there's the Harley's parked on the side of the road, broken down.

[scumdog]

4 days for a bite from you copper ....hope your crime fighting skills are a bit sharper.

All very well - but why DID you buy one of those loser breeds? no self confidence? small wiener? or????

[Lou Girardin]

I'm starting to think there isn't one truly competent bike shop in Auckland. I've heard of or experienced poor service and downright laziness from just about all of them.
Are they still living in the 60's?
If one of them had the service/customer skills of Hodgson's European who repaired my wife's little whoopsie in the cage, they would get most bikers business.

[Karma]

Someone gimme some investment cash and this 'tall poppy' will show them what customer service is all about eh

[Motu]

I always thought that too - try it and tell us how it went....

[Pixie]

Dealt with them many, many times before. Awesome bunch of guys.

They didn't get to be one of the best reputations in Auckland by fluke.

Mike and Chris run a very good shop - I'm surprised if this was their fault at all.

Insurance companies move very, very slowly and take as long as possible to pay out. Also Mt Edens sometimes get fully booked for a couple of weeks straight, they may not have had time to start work on your bike.

Next time, and I strongly recommend you give them a second chance - deal with only Mike and Chris straight - they make the final decisions. Not that any of the others are bad blokes, 'cept Selby - but he's just mad.

You guys put up with any old crap.
It's basic good customer relations to call the next day and let the customer know that the bike has arrived and is waiting to be assessed.
When I have had vehicles repaired under insurance the repairer always chased up the insurance co and informed me of progress - if they don't they lose future referrals

[Lou Girardin]

Insurance companies move very, very slowly and take as long as possible to pay out. Also Mt Edens sometimes get fully booked for a couple of weeks straight, they may not have had time to start work on your bike.

Absolute rubbish. From the time my wife dinged the car, until repairs were started was two days. A week and a half later it was finished in time for Xmas. A perfect job too.
BTW Hyundais are built like tanks. She drove away, the other car was towed.
Anyone who doesn't call to check progress on their repairs is just asking to be put at the back of the queue.
But, having said that, joka bought his bike off them. That would indicate some priority should be given to his job.
It sounds like they've lost a customer.

[James Deuce]

yep, i've seen the bullshit from both sides; there are liars and cheats on both sides and i ALWAYS take these discussions with a grain of salt knowing that there is usually much more to it than the one sided discussion we see here.

Ignore the staff that rub you up the wrong way and generally understand that what you read here is one sided and often bigotted.

Yep all customers are liars and bigots

What stuns me quite frankly, is why you bother? We know you think we're all cocks, you've made your point, now bugger off.

[crashe]

As far as a Harley goes....well steer clear of those too. Everytime we go out on a ride, there's the Harley's parked on the side of the road, broken down.

Well I have yet to see a Harley Davidson parked up on the side of the road, broken down......

I do see lots of sportsbikes on the side of the road thou......... broken (into small pieces)


We must be travelling/riding on different roads......