Mt Eden Motorcycles - Not going there again

**Headbanger** · 28th March 2010, 20:16

Originally Posted by sefer

Wow, can't believe I actually read through all 20 odd pages of drivel.

Heh....what did you expect to read 20 pages of then?

**DEATH_INC.** · 3rd April 2010, 06:36

Originally Posted by avgas

+1 I find it the perfect thing to do a flush with. The detergents clean the clutch plates for you before you put something better in.

**Mudfart** · 3rd April 2010, 07:16

i reckon this thread is a reflection of how business practices have changed over the years with the huge world population explosion and multicultural societies etc.
I've been thinking about goodwill lately coz when i was studying accounting, goodwill always went into a business ledger. Nowadays i think goodwill doesnt even come into most business practices, as "there is one born every minute", and "if this guy doesn't buy, the next one will".
I bought my bike from Mt Eden, no worries, and told someone I was going to take it back there to trade up, and they have told me no, don't. Because the dealer who sells you the bike, will offer the least on trade up.
Well, excuse me, I thought that a returning customer and maintaining goodwill was important in a business, I guess the world is changing fast, and in many ways, huh?

**Pixie** · 3rd April 2010, 07:20

Originally Posted by avgas

1) because then someone would complain about the bill and then request a break down of costs. I mean people in the supermarket even compare net weights on goods to get the most bang for buck. Something tells me if you received a flat rate bill - you would then ask why it costs so much.
On some of my bills I used to put "Consumables - $10". Because I used a cleaner or solder or paper........no one asked about it. The only thing these guys did was happened to have the word 'filter'. Did they provide service? Yes - well fucking pay for it. If you forever count the pennies on the floor - you will miss the gold bullion in the pocket.

If a business provides an itemised bill the items on it should be factual,not a work of fiction.

**Shaun** · 3rd April 2010, 08:05

Originally Posted by BoristheBiter

The best one is when they are like "does the round thing go next to the square thing". I just say i don't quite get that you should bring it in and we'll fix it for you.

who do you work for mate, are you a car or bike mechanic????

**KNCTRD** · 3rd April 2010, 11:19

Originally Posted by tcpdump

I had to do the WOF and oil change for my bike and somebody recommended these guys.
All nice and smooth although $150 for a change of oil seemed a bit steep since $90 was just the labor (1.5 hours to drain the oil and put new one. whatever).
I could do it myself but I didn't have the proper tools.

Anyway, the next day I took my wife's bike for an identical operation. She has a '99 Honda Rebel.
Same price. Looked at the invoice: "oil filter - $10".
Since the Rebel doesn't have an oil filter I asked the guy why am I being charged for one. He mumbled something and he called somebody else.
He said and I quote: "Eh, I thought the bike has an oil filter, this is why it's on the invoice but not to worry, I'll make another invoice without the oil filter".

So, if I wasn't aware of this they would have ripped me off. I don't care about the $10, I care about the fact that who knows what else they "think" the bike might have. The gesture, not the money.

I wonder if they really changed the oil or they just thought they did it.

So I'd advise avoiding Mt. Eden Motorcycles if you can.

Anybody can recommend an honest guy that can do simple maintenance on bikes (like oil change) at reasonable prices and maybe also Warrants of Fitness?

Thanks.

Dude, thats crazy!! i looked around to get my bike done and felt most places were too expencive. I used George from http://http://www.motorcycle-doctors.co.nz/ he wasreally professional, came to me on a Sat and did a full service for $250, took his time and did a good job in my book. id recomend him!!

**BoristheBiter** · 3rd April 2010, 13:34

Originally Posted by Shaun

who do you work for mate, are you a car or bike mechanic????

neither, i work on cranes.

**DEATH_INC.** · 3rd April 2010, 20:28

There's a term thrown about a lot on this thread that winds me up....'ripped off'. How the hell does one get ripped off? You get a price, agree to pay it, get the job done then pay. Where's the so called 'rip off'?

**DEATH_INC.** · 3rd April 2010, 20:31

Originally Posted by Motu

IT workers - self professed experts on everything.

this is true....

**Maha** · 3rd April 2010, 20:34

Originally Posted by DEATH_INC.

There's a term thrown about a lot on this thread that winds me up....'ripped off'. How the hell does one get ripped off? You get a price, agree to pay it, get the job done then pay. Where's the so called 'rip off'?

That is correct.......A customer asked me the other day (no quote) ''so how much is that''? I said ''$130''...''How much for cash''? I said ''I have a minimum charge of $130 so its $130''.... If I had said...''oh make it $100'' she may have felt I was going to rip her off by charging $130?
If it takes an hour, its alright money any longer and I start to feel ripped off...

**breakaway** · 3rd April 2010, 21:36

Originally Posted by KNCTRD

Dude, thats crazy!! i looked around to get my bike done and felt most places were too expencive. I used George from http://http://www.motorcycle-doctors.co.nz/ he wasreally professional, came to me on a Sat and did a full service for $250, took his time and did a good job in my book. id recomend him!!

According to the site, a 'full service' comprises a valve check and adjust as well - $250 is a sharp price for that.

**Jonno.** · 3rd April 2010, 21:44

I don't think someone could do valves that cheap...

**ynot slow** · 4th April 2010, 08:34

Originally Posted by DEATH_INC.

There's a term thrown about a lot on this thread that winds me up....'ripped off'. How the hell does one get ripped off? You get a price, agree to pay it, get the job done then pay. Where's the so called 'rip off'?

Welcome to the world of sales,same here,years ago our company went computerised for point of sale and invoicing,no worries at all,except after a few invoices had been sent a customer picked up on her flooring account,everything was itemised,i.e carpet,underlay,naplock bars,smoothedge,installation and the TRAVEL,she was quoted say$3500 for complete job and agrred obviously.But when she saw the bill and the TRAVEL($40.00)went spastic as she lived literaaly 800mts(she measured)from our business,was simple I just credited her the fee,but also said you did agree to our quotation,but she said she never had a travel charge for the plumber,which I replied he would have built it in somewhere.

Was a simple fix we were able to itemise the invoice,but suppress the individual costs so the client could see they had xx mts flooring,yy mts install and at the bottom the total price.