
Originally Posted by
Katman
The onus actually is on the bike shop to build that relationship. The only thing they ask of the customer is that they buy their product. If the shop fails to meet their end of the bargain once something has been bought (within reason of course) then they deserve to go out of business.
I am always aware that without my customers my business has nothing.
I don't think you need to be this hard on yourself Katman. You have your ethics and good character, and while many customers will see and respect this, many will not, and they will trample you and take what they can. It has been very difficult for me to tell these two groups of people apart, offering respect in turn where it was afforded to me, and protecting myself from those who would take advantage of me.
The customer is not always right.
DB
"I am a licenced motorcycle instructor, I agree with dangerousbastard, no point in repeating what he said."
"read what Steve says. He's right."
"What Steve said pretty much summed it up."
"I did axactly as you said and it worked...!!"
"Wow, Great advise there DB."
WTB: Hyosung bikes or going or not.
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