Gassing up and paying with helmet on?

[Ixion]

Doesn't work like that. Less than 4% of people who are dissatisifed with the attitude of an employee will complain to management. But 68% of customers who go else where do so because of employee attitude. In other words they do exactly what Mr Beyond did. They took their wallets elsewhere. A business may well feel thta the loss of one customer is neither here not there. But an employee who is rude to customers will usually be so regularly. So it's not just one customer , it's many. Studies also show that a customer who is pissed off with a business will tell at least a dozen other people that the business is crap. Look at the frequent threads on here about poor service at bike shops. Unless your business ahs a monopoly, you ought to be worried about that.

I suggets you go read up on something called Six Sigma.

[Starky307]

You seem to make as many assumptions as you do spelling mistakes and errors in logic.

You can have the spelling mistakes as it is something I have always struggled with but please point out where you feel my logic is wrong.

[Ixion]

I just did.

[gijoe1313]

On a more positive note, the local servo I go to, recognise me so well they just flick the pumps on for me at any time of the day or night, the attendants who happen to work the late shift sometimes work the day or vice versa and so used to seeing me drop in every day or several times in one day!

No need for helmet off or anything, we have a pleasant quick chat and off I tootle merrily!

In fact, when I am driving a cage, they don't recognise me without all my clobber!

[Starky307]

Well I must be 1 of the 4%.

And yes your dead right about 1 person telling 12 others about poor service, and hence the reason for informing the persons supervisor so they can be taught what they did was wrong. Be proactive to help this person who you feel is not playing their part becoming a better person in our society.

It is also a pity that we don't have a similar ratio for reporting good service, your right most people come on line to bleat and moan about things that they feel strongly about. I just feel strongly about not hiding inside helmets, hoodies, balaclavas and/or bandanas, the list goes on but that will do for now.

I get frustrated when people complain about being asked to remove their helmets (weather they were asked nicely or not) when entering petrol stations or any shop for that matter.
To me it is common courtosity to remove your helemt and to present yourself to the person who is working behind the counter in a respectable mannor.

[Mikkel]

Do you honestly believe they give a shit that you no longer buy their petrol? They asked you to remove your helmet and you didn't, get over it. If she was rude in asking you to remove your helmet then you should of been the bigger person and removed your helmet first and then ask to speak to her supervisor if it gets to you that much.
It's not your right to buy their product, remember that.

Do you honestly believe a thinking individual with a decent self-esteem is going to put up with such a rude attitude from some random snotty jobsworth?

That someone who has the resources to actually make a choice in the matter is going to be a returning customer?

From how your response is formulated I get a nagging feeling you might be somehow related to the shop assistant that made Beyond walk away in disgust. Treating paying customers as suspect criminals and/or lesser human beings is not going to see you stay in business for long...

[quallman1234]

Roll up on a scooter and see if he ask's you to remove your helmet. Me doubts it.

[Gremlin]

Ever forgot and walked into a bank with your helmet on?

I won't do that again.

Didn't forget... I make a ninja charge for the fast deposit hole in the wall, and run back out before they can take me out

If you're on a long trip - it's usually good to get your helmet off and have some water/drink and a snack break regularly. Stopping for petrol is a good time for that. Not to mention giving your visor a wash.

Visor gets washed while helmet is on head... with balaclava, ear plugs etc, its just easier to leave it on, especially if its juuuust right.

Never had to remove my helmet, always leave it on, unless I'm stopping for a while. Visor is always up tho, and never had to prepay, but have had to leave my wallet, then pay once I have filled.

Don't have special station, with the mileage I do, I fill up all over the place.

[Griffin]

God damn my blood pressure is up again....

Dam, if reading these forums affects your blood pressure then it might be time to give up your login and start reading books - there aint no amount of 'putting your point across' that is going to get everyone on here in total agreement with you... no matter HOW right you think you are.

It's not your right to buy their product, remember that.

Ummm... actually, it IS your right to buy their product. If a company advertises a product for sale then they cannot refuse to sell said product, so long as your complying with any conditions that are stated in the advertising of the product or service... eg: age, sobriety, dress code, area boundaries etc.

Roll up on a scooter and see if he ask's you to remove your helmet. Me doubts it.

True... its hard to be threatening on a scooter... no matter how hard you try lol

[Gubb]

Ask them if they are going to insist that a woman wearing a Burqa to remove it before paying. See the shit-storm that causes.

[short-circuit]

"Please remove your balaclava, bandana, sunglasses, spectacles, move your fringe from in front of you face, take your wig off, the bandage, plaster, zinc, SARS mask, Muzzle Mr Lecter, make-up ma'am, cheesecutter, baseball cap, ribbons in your hair, cats eye contact lenses, moko, beard...."

[dipshit]

Do you honestly believe they give a shit that you no longer buy their petrol?

Of course he does.

[Swoop]

Several years ago, when I walked into a diary,

A good idea to keep your helmet on when walking into a diary. The cover and pages might hurt.

Plus you look like a retard standing in a shop queue with a (full-face) helmet on.

You haven't stood in line at the Kopu Mobil then!
A whole line of helmeted bikers all waiting to pay for their Disneyland E-ticket ride.

[dipshit]

do shieks remove their head gear?

do muslims remove their veils?

Petrol stations are very high on the list for armed hold-ups.

Robbers wearing balaclavas, hoods, and motorcycle helmets are the most common.

[Starky307]

Do you honestly believe a thinking individual with a decent self-esteem is going to put up with such a rude attitude from some random snotty jobsworth?

That someone who has the resources to actually make a choice in the matter is going to be a returning customer?

From how your response is formulated I get a nagging feeling you might be somehow related to the shop assistant that made Beyond walk away in disgust. Treating paying customers as suspect criminals and/or lesser human beings is not going to see you stay in business for long...

No relation what so ever, but again I'll try to make my point, you heard one side of a story and it seems that it is gospel truth to you.

Dam, if reading these forums affects your blood pressure then it might be time to give up your login and start reading books - there aint no amount of 'putting your point across' that is going to get everyone on here in total agreement with you... no matter HOW right you think you are.


Ummm... actually, it IS your right to buy their product. If a company advertises a product for sale then they cannot refuse to sell said product, so long as your complying with any conditions that are stated in the advertising of the product or service... eg: age, sobriety, dress code, area boundaries etc.

It was tongue and check about the blood pressure but thanks for your concern. And your right, I will not convince others to respect the wishes of petrol station attendants to remove helmets when asked to do so, but I'll try.

You seem to contradict yourself with the comment about them having to sell gas to you because they advertise it for sale. It appears that removing your helmet is a condition of sale that is enforced more than likely when an attendant feels threatened. Remember they may have been held up the day before by someone wearing a helmet, you just never know.

When do petrol stations advertise? I'm trying to recall the last advert I saw for a petrol station.