Sounds like they might be breaking the CGA. There's a reasonable expectation that a major household appliance will be serviceable five years after it is purchased.
Talk to the Ministry of Consumer Affairs if you want to take it further:
http://www.consumeraffairs.govt.nz/c...ultygoods.html
Spare parts and repair facilities
This is a guarantee that a manufacturer must give. Unless the manufacturer has let you know that it is not possible, you have a right to repair facilities -some place that can fix your goods - and spare parts for goods you buy.
This right applies to all new goods. It also applies to second hand goods that have been imported into New Zealand and you are the first person to buy them.
This right only applies for a reasonable time after the goods have been bought.
If you buy imported goods, the importer must take reasonable steps to provide repair facilities and spare parts. You can not expect a New Zealand company that makes the same brand to provide these things for imported models.
The greatest pleasure of my recent life has been speed on the road. . . . I lose detail at even moderate speed but gain comprehension. . . . I could write for hours on the lustfulness of moving swiftly.
--T.E. Lawrence (of Arabia)
I want to take this opportunity to report some GOOD service.
Cycletreads..
In Nov I got a tyre fitted while over in NZ.
The fitter guy was a bit of a tool, and gave me a bit of lip cos I wanted to fit a Pilot Power 2CT to my GTS100AE (Tourer)
He dint have one so I reluctantly accepted a Pilot Road 2..still a damn fine tyre byt once youv'e had a Power 2CT it's hard to go back!
He made a shit job of fitting, did not re-tighten stuff, and one of my panniers ended up sliding up Glenfeild Rd.
I emailed them, but really did not expect a whole lot.
I received a reply, basically saying what a top guy the fitter is and how its unlikely he did a shit job but that it would be looked into.
I pretty much thought.."Yeah right" and did not expect to hear any more.
2 days later, I got a very pleasant and appologetic email from the manager.
He did nopt blame anyone else for anything, in fact he backed his guy up..but...and heres the good bit...he said that he was very keen that I should be satisfied in my dealings, and offered a very generous refund.
I was very happy...these days we don't tend to have very high expectations, and its really nice when they are exceeded!
Doing the thinking for you
It's really annouying isn't when someone makes a mistake with your account? Especially when it's not in our favour, right?
I'm not trying to make any excuses for the team at T/Jury, but I know they are good guys and if you didn't know already, they've been through a really tough couple of months since Tony was killed in an accident in December. (You can read about it on the Wairarapa Times Age website link below). Maybe we could show a little compassion and give them a break?
http://www.times-age.co.nz/localnews...thesubsection=
I have this mental picture of the watch coming back from the navy tanks, and note saying, yep, battery is fine, but it leaked so the watch is rooted. Better luck next time...
Anyhow...
Frigging Tony at Haldanes... I'm going to have real problems if I can't bitch about the parts guy.
I turned up today, wrong brake lever in hand (along with Master Cylinder). As I thought, I was wrong about year, so Tony pulls out a heap of levers, and he finds the correct one (which turned out to be a third of the price). Efficient and cheap. And he did an awesome deal on a shiny new track stand.
Excellent customer service. Who would have thought it possible?
Its diametrically opposed to the sanitised existence of the Lemmings around me in the Dilbert Cartoon hell I live in; its life at full volume, perfect colour with high resolution and 10,000 watts of amplification.
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